Privacy Policy
How AudioVerhuurDelft handles your personal data
Last updated: December 2024
This privacy policy applies to all services of AudioVerhuurDelft VOF (Chamber of Commerce: 42040841). VAT number: NL869435243B01.
This is a translation for convenience. The Dutch version of this privacy policy is legally binding.
1. What data do we collect?
We only collect the data that is necessary for renting out sound, DJ and lighting equipment:
- Contact details: Name, email address, phone number
- Address details: For delivery and invoicing
- Event details: Date, location, type of event for planning
- Identification: Copy of ID (optional, only for deposit verification)
2. What do we use your data for?
- Processing rental requests and quotes
- Communication about your rental and service
- Invoicing and administration
- Improving our services
3. How long do we keep your data?
- Active rental: During the rental period + 1 year
- Tax administration: 7 years (legally required)
- Marketing: Until unsubscription or objection
- On request: Data is deleted where legally possible
3a. Voice-controlled request (“Describe your event”)
On the quote page you can speak your request instead of typing. The following applies:
- The audio recording is sent directly to OpenAI (Whisper for transcription and GPT for organising the data) and is afterwards not stored by us.
- We only use the text transcript to pre-fill your form. You can see this in your browser. We do not store the transcript separately beyond the normal request logging (max. 24 hours).
- OpenAI processes this data as a processor in accordance with their terms and does not use it to train their models (API traffic).
- You can always skip this feature and fill in the form yourself.
4. Do we share your data?
We never sell or rent your data to third parties. Data is only shared with:
- Our accountant (for tax administration)
- Authorities (only if legally required)
5. Your rights
You always have the right to:
- Access: To know what data we hold about you
- Rectification: To have incorrect data corrected
- Erasure: To have your data deleted (where possible)
- Portability: To receive your data in a readable form
6. Security
We take appropriate technical and organisational measures to protect your data against loss, misuse and unauthorised access.
6a. Cookies and ad measurement
With your consent we place Google cookies (Google Ads and Google Analytics) to measure how visitors find us and which ads work. If you arrive via an ad and request a quote, we tell Google that the request (and later the booking) came from that ad, using the click ID and the amount, without your name or contact details. Without consent we only measure anonymously. Your choice is stored in your browser and you can change it at any time.
7. Contact & Complaints
For questions about this privacy policy or to exercise your rights:
AudioVerhuurDelft
Email: verhuur@audioverhuurdelft.nl
Phone: +31 6 14 28 87 74
Address: Distributieweg 46, 2645 EJ Delfgauw
Complaints: You can also file a complaint with the Dutch Data Protection Authority (autoriteitpersoonsgegevens.nl).
